Each HCA colleague is required to receive 1 hour of "orientation" training on our Code of Conduct, A Tradition of Caring, and acknowledge review of the Code of Conduct within 30 days of employment. Participants learn about the major components of the Code of Conduct, how it can be used to guide decisions and actions in specific situations, and what actions are appropriate to take when a violation of the Code of Conduct is suspected. To help support the facilitation of a successful training session, we have developed various resources, including presentation materials, online training, and facilitator materials and guidance necessary to organize and deliver this program in the most effective manner.

Every year we conduct 1 hour of annual Code of Conduct "refresher" training for all of our approximately 180,000 employees. Each year we continue to try and find new and exciting ways to deliver Refresher Training in order to keep the topics fresh and interesting for our employees.  The theme for 2010 is “iMPaCT (improving patient centered treatment):  Building on HCA’s Tradition of Caring.”  The training focuses on how our actions and words impact each patient’s experience.  We use the categories on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey to explore how we can improve our patients’ experiences in our facilities, with our Mission and Values and Commitment to Stakeholders as the foundation. 

The training uses video segments, including executive overviews, an introduction to the patient’s experience, and vignettes designed to stimulate discussion. The training is designed to be highly engaging, whether a participant attends a facilitator-led session or takes the online course. 

For more information regarding HCA's Code of Conduct training, please contact Kristen Bentley, Ethics and Compliance Training Manager, at kristen.bentley@hcahealthcare.com